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BelairDirect
Category: Financial Services Insurance Insurance [Edit]
700 University AveSte 1100
Toronto, ON M5G 0A2
Neighbourhood: Downtown Core
(416) 250-6363
- Hours:
Mon-Fri 8 am - 6 pm
2 reviews for BelairDirect
2 reviews in English
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Review from Laura C.
Toronto, ON
9/12/2011 1 photo
I have my car insurance with Belair, and I have to say that they have the best customer service I've ever experienced. They are professional, but friendly and speaks to your level. They are knowledgeable, and if they don't know they would send you to another person who does.
I've never had to wait longer than 1 min on hold, and no hang ups or rude people.
Although you can deal with one specific agent, it's not really needed as everyone there can help and they are just as helpful, if not better.
All the dealings I had with them, including claiming something, asking questions, making changes to the account, was straightfoward and I can understand. Makes me a happy camper :)
Their rates was the cheapest for me at the time when I was getting my insurance. They have an include First Time Accident Forgiveness, which really comes in handy. Also all the paperwork and forms and things can easily be found online and most things are done electronically.
You can also get Aeroplan points from every payment!
I fully recommend them, if the rate works for you. -
Review from Darling D.
Ottawa, ON
5/12/2012
I have been a client for nearly 7 years. I was happy as far as car insurance was concerned - friendly stuff, good service when claim is filed, quick and no hassle.
However, home insurance with Belair Direct is a whole other story. Different agents give different answers to the same question. For instance, they are confused as to what the deductible would be for the earthquake insurance - 5% of the building amount or 5% of the single. In my case the difference between 25 000$ or 50 000$. They really have to get their competence straight. I'd hate to discover the truth when I'd need to file a claim with them.
After 7 years, without any indication they decided to send an appraiser for my house. Which ordinarily would be fine with me, if only they were to give me a prior warning. One day a woman called demanding an appointment immediately, saying that my insurance sent her over. I seriously suspected a con, even did research on her identity - she called Friday night, Belair offices were closed. I guess they could have respected me enough to call me a priory, but it looks like they did not.
The appraisal happened to take place one month into my new term . She came up with a report, after which Belair sent me an ultimatum - build railing alone my 1 foot tall backyard deck or else. And oh yes - do it now. They gave me 2 months.
This is not required by the building code. Decks and porches above 2 feet tall do. My whole neighborhood is filled with homes who's front porches, big and wide 1 to 2 feet tall have absolutely no railing and it is perfectly fine - the city is fine with that. Not to mention that I like it that way - this is my patio and I like to be able to move freely through and step down anywhere along the perimeter. Not to mention that the railing would be ugly and expensive. Not to mention I have no budget for it. Not to mention, that I can't possibly find a free contructor to build it immidiately - we need to book them few months ahead of time. Which does not matter in the end, since I have no intention or desire to fulfill this stupidity anyhow.
I called and spoke with their rep, and asked if they even bothered to measure the height of the deck, for the building codes do not require this. They told me yes, the building codes do not, but we as insurance company do. In case if someone comes to my (locked) backyard and falls down. I am not sure who they meant, since no one ever comes to my place, but that is besides the point.
The point is, if tomorrow the insurance company fancies themselves you having to put mattresses all over your premises (in case if someone falls of their feet and hurts themselves) I would have to comply. No matter how moronic it may be - a customer would have to fulfill their fancy .
Needless to say - I left them effective immediately, and they charged me the penalty - adding insult to the injury by saying that I should have parted with them before the end on my term to avoid paying it ! (while they sent the adjuster one months into the new one as I have mentioned in the beginning)
All and all low degree of competence and professionalism, customers are not valued, they are rude and couldn't care less.
