Bay-King Motors (1968) Ltd Chrysler Dodge Jeep

3.0 star rating
2 reviews

Categories: Auto Repair, Car Dealers  [Edit]

1655 Upper James Street
Hamilton, ON L9B 1K7
(905) 383-7700
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2 reviews in English

  • Review from Aural S.

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    • 4 friends
    • 1 review

    Hamilton, ON

    5.0 star rating
    5/10/2010

    Took my car here today (May 10) after getting no help from Fairview Chrysler. My car had gotten kind of loud and there was a ticking in the engine. Fairview told me, "that's how it's supposed to sound".
    I decided to take it here (Bay King) cuz I thought Fairview might be waiting for my warranty to expire. With less than 500 km before my warranty expires, Bay King found the problem right away and called me with the news. The people in the service department were very helpful, and super nice. The shuttle driver was awesome too and assured me that I wouldn't be charged for any work that I didn't need or want done. I feel great knowing that I have found a garage I can trust.!

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  • Review from Don F.

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    • 1 review

    Hamilton, ON

    1.0 star rating
    5/3/2012

    - I took my 2001 Jeep TJ in to correct an erratic idle, stalling at stops and balking on acceleration. Apparently not an uncommon problem (485,000 Google hits on Jeep erratic idle).   My assumption being that a dealer would have the experience and expertise to locate and correct the problem. The technician required FOUR hours of diagnostic time to locate the problem in the clock spring!!!; a $411.20 charge!   - Some expertise!
    - Diagnosis, throttle body service and clock spring replacement = parts and labour total of $989.62!
    - The service advisors were fine.  The new Service manager = not so.
    - By the way, the vehicle was purchased there new and I'm a retired licensed mechanic with over 35 years of experience; without the tools and facilities.
    .............................

    - Following is a copy of the communication with the dealer's service manager.
    - You can decide if you'd take your vehicle here.
    .............................
    Sir,
    - I just picked up my 2001 Jeep TJ from your service dept. where it had been in for repairs to correct an irregular idle, stalling at stops and balky acceleration. Wo # CCCS269793; customer #20332. The problem has been corrected.
    Concern:
    - My rationale for selecting a dealership repair was that they would have up to date
    experience specific to characteristics and defect history of the brand and model of vehicle; proper testing equipment; privileged information in the form of service bulletins, reference manuals, wiring diagrams; in short, to be able to provide 'expert' service.
    - The FOUR HOURS required to determine where the fault was (second item up the wiring from the throttle control) seems to fall somewhat short of the 'expert' category and appears excessive, especially considering that problem seems to be common; ie: 288,000 Google hits on 'Jeep TJ erratic idle' and about 1/2 million on 'Jeep erratic idle'.
    - I think that an adjustment to the 'diagnostic' charge is in order and I would appreciate your review of the invoice.
    Sincerely,
    Don Fraser
    ..............................
    DEALER REPLY:

    Mr. Fraser,

    I am fully confident in our technicians abilities in diagnosing and repairing any concerns that enter our shop. Are you suggesting that instead of using Chrysler repair protocol and consulting our Chrysler tech-line, we should 'Google' customers concerns and rely on so-called 'internet experts' to solve the problem for us, who's liable if the problem re-occurs? I will not reimburse or adjust your diagnostic charge. Proper diagnostics take time and all time was approved by you before we performed any work. We did fix your problem and I believe we did so to the best of our ability.

    Blair Holierhoek
    Service Manager
    Bay King Motors
    ..............................
    MY REPLY; UNANSWERED

    Sir;    
       Thank you for your quick and thoughtful considerations.   So much for  '. . . our mission is to ensure you are completely satisfied', - propaganda it would seem.

    Internet:
       To the contrary; if you're able to park your obvious sensitivities, you'll understand that my suggestion is that the reference to Google searches indicate the 'commonality' of the problem based primarily on other Jeep owner experiences and, as such, should indicate a dealer's exposure to it.    Defective logic??  - seems so.

    Diagnosis:
       I can assure you that I am fully appreciative of the processes of diagnostics. I have over 35 years of licensed experience in the trade, Class A, Interprovincial, Diesel endorsement; flat rate Snelgrove Motors, 1963 - 65, the balance as a mechanic, equipment specialist, shift supervisor & mobile equipment Preventative Maintenance Supervisor, Dofasco Inc. - 1993.   As such, I would still suggest that plugging in the tester, reading the codes, eliminating the throttle control and checking the next component upstream should in no way require four hours of time.  If this experience conforms to Chrysler protocols your service department has to be empty of out-of-warranty services.

    Perspective:
       If this occurred in my department there would be an employee interview and some 're-training with follow-up' happening.   I would also rightly expect to receive some expression of concern from my manager.   In my humble opinion, customers (the life blood of a business) should not have technician training happening on their dime.

    Regards,
    D.G. Fraser
    Copy: file
    .........................

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