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Auberge St-Louis
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
48 Rue Saint-LouisQuebec, QC G1R 3Z3
(418) 692-2424
2 reviews for Auberge St-Louis
2 reviews in English
-
Review from Jackie G.
7/16/2010
Don't be fooled by the great location and seemingly decent cost. The service alone leaves you a sorry feeling and makes you wish you hadn't booked this place.
I came to stay here on my 2 day trip to Quebec, and here's my summary:
1. The sign outside says $69 per night, and I booked via Expedia for $109. To explain the price discrepancy, the front desk lady was very curt and says she cannot lower price due to the % they pay to expedia. (So, if you must stay there - you should call the Auberge directly for booking to save $$).
2. This has got to be the worst customer service I've received. The front desk lady was extremely curt and short with her answers and service to me during my 1 night stay. When I ask her for recommendations to restaurants, her response was: "Just walk around outside, there are alot!". She had a grouch the whole time and didn't crack one smile, the way she interacted with the maids was also so bad that I thought she was running a nazi regime.
3. There's an overwhelming $10 charge for lost/misplaced keys. That's outrageous!
4. The breakfast is free - but they send you to a small restaurant down the street to eat, where the service is just as bad. The waitress didn't crack a smile. Why do they hire people that hate their jobs?
Trust me on this.. don't book this terrible place and let it potentially ruin your trip experience. -
Review from Catherine C.
7/18/2011
Don't stay here. Although the owner is nice, the hotel is not clean. I got bed bugs here. Stay away.
