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Apple Store
Categories: Shopping Computers Shopping Electronics Computers, Electronics [Edit]
3625 Shaganappi Trl NWCalgary, AB T3A
(403) 648-4865
- Hours:
Mon-Fri 10 am - 9 pm
Sat 9:30 am - 8 pm
Sun 11 am - 6 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
18 reviews for Apple Store
18 reviews in English
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Review from Sarah Louise F.
Calgary, AB
11/22/2011
The Apple Store employees at this particular location have seen me and comforted me at my worst; rushing in at 8 pm on a weekday with hair that hadn't been washed in a week, fervently working on twelve page papers on Milton and scared that I would never write again after spilling tea on my keyboard...almost in tears when my harddrive failed and I thought I lost my final Canadian history paper due the next morning (they managed to recover it, yay)...
These lovely folk assist me with all of my first world problems! Over the summer, I went in to drop off my laptop for a couple minor repairs before taking off on a wilderness survival course, because I wouldn't need it for a week anyways. After inquiring about my trip and making a couple jokes about Bear Grilis, the two gentlemen helping me took a look at my laptop. Initially, I just wanted to fix a crack on the side, where the little charger hooks in. However, upon inspecting and making sure I still had a warranty, they decided to do over $1000 worth of repairs; things I didn't even know were necessary, and that also enhanced the aesthetics of my computer and made it look new again. The cost of all of these repairs? Totally free due to Apple Care, but it's awesome these guys took the time to do it.
Whenever I show up in a panic, someone is always there to greet me and handle the situation appropriately, which is more than I can say for the Chinook location, where no one has even looked at me anytime I've gone, and the one time I brought in my laptop (which has three years of Apple Care), the un-genius at the genius bar told me that I didn't have Apple Care and scared me until I just went to the Market Mall one and they reassured me.
I will choose the services at this particular location any day.
(12/30)Listed in: a november of yelp
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Review from Jenn D.
We all know that Apple is definitely doing something right. I have loved every product I've ever got from them. It's probably the only store on earth you have to make an appointment to purchase something...which I suggest you do! Just visit their website, and make a "Genius Appointment". You'll get faster service. Also, go during the week, not on the weekends, it's just too busy on the weekend!
PS. I wrote this from my iphone! haha -
Review from Peggy L.
10/28/2011
The people who initially were helping my Aunt buy an iPad were really friendly and helpful. However the tech guy that they sent over after we had purchased it was condescending and utterly unhelpful. We didn't really know a lot about Apple products so we were hoping that he would show us the basics, but he seemed to really have difficulty with our questions. We asked him how to change the language to Chinese for her and his instructions were so condescending (ex. "Now what button do you think you push?"). It was really a bad experience, especially after spending almost $700, and we will not be shopping there again.
Listed in: Beware!
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Review from Wendy P.
3/8/2011
Who's in love with her iPhone? I am! But alas, this review is not one for my iPhone. It's for the store where I bought my iPhone, the Apple Store in Market Mall.
I walked in on a Thursday afternoon and was greeted immediately by one of many blue-shirted employees. "Do you have any iPhone 4s in stock?" I asked the blue-shirted employee. "Of course! Are you looking to buy one outright? Or are you upgrading from an existing phone?" I was upgrading. I was told I'd need to make an appointment to get everything set up, and was subsequently handed into the care of his other front door colleague holding an iPad.
There was only one more appointment available that evening, which I couldn't make, but I had my pick of slots the next day. I chose one at 11 am.
I arrived at 11 on the dot, excited to make the jump to an iPhone that worked. Mine had been on the fritz for a couple of days (I think it knew I was trading up). I checked in with someone at the back of the store, also holding an iPad, and was brought over to wait at one of the side counters. It was but a few minutes later that someone appeared at my side to help me out.
Gone are the days where you need to take your phone home to activate it, or deal with your carrier in any way shape or form. Oh yes, the Apple employee had the access to do all of this for me. Phone setup to billing was seamless. I didn't pay a cent in store and I walked out with a fully functioning phone.
What impressed me the most, is that on a Friday morning, at 11 am, the Apple store had plenty of staff on hand. Each one looked to have an area of the store to look after. There weren't any employees chit chatting with one another, they were poised and ready for customer approach.
The only bug in the setup was in activation. It took a few tries for iTunes in store to recognize and activate my iPhone. A few tries resulted in an extra 15 minutes or so. If it wasn't going to work, they would simply replace the phone. If this had happened at home, I'd have been making another trip down. In a way, they saved me a trip.
I'll admit, having to make an appointment to buy my phone struck me as a little odd. After all, I'm used to walking in for one, and walking out same day. But the appointment system ensured that I had a dedicated employee. He wasn't trying to look after other customers at the same time as me. I was his only focus from start til end. -
Review from Melissa L.
Calgary, AB
10/24/2010
I am typing this review from my new iPhone, which I bought at the Apple Store at Market Mall earlier this weekend. I popped by the store around four o'clock on Friday afternoon, and was told I could return at eight thirty to make the purchase. Recalling that it took me longer than that to buy my circa-1997 phone at the Rogers store years earlier, I confirmed with the person booking the appointment that thirty minutes would be enough time. He assured me that thirty minutes was plenty but suggested that I arrive at the store at quarter past eight anyways.
You know where this is going. I showed up at eight fifteen for my eight thirty appointment, but no associates were free to help me until quarter to nine. I sat there watching the woman beside me get an excellent, informative overview of how to use her phone, while the sales associate helping me barely had time to open the box! He actually said, "There is lots I could show you but I know you're in a hurry." Actually, it was pretty obviously him who was in a hurry. So I left the store with a brand new iPhone 4 (bought for ~$350 two years into a three-year Rogers contract) that I had ZERO idea how to use. I can't really blame the sales associate- the people doing the scheduling shouldn't be booking appointments that close to closing if there's a chance they won't have the manpower to provide proper customer service.
Otherwise I was not overly impressed with the store. There were a lot of, umm, fragrant customers who seemed to think it was an Internet cafe. A few employees were wearing inappropriate attire (I saw a butt cheek under a cheap cotton skirt!). I also saw an unattended child fall off a stool while her parents obliviously played with an iPad. It was great not having to jockey for one of the four or five iPhones my local Rogers store receives weekly, but overall my experience left a bad taste in my mouth. -
Review from Sapna G.
Calgary, AB
12/2/2009
I love everything Apple and I couldn't be happier to have this store in Calgary. Having spent hours on end in Apple stores in Toronto and Chicago, no matter which city I'm in, The Apple Store reminds me of 'home'.
I have yet to have a bad experience in an Apple Store. I've always found the staff to be extremely helpful, approachable and honest. Even when I first started dabbling with Apple goods, I never felt dumb in this store. The employees are happy to answer any questions and they are incredibly patient as well.
So from me to the Apple Store, nothing but stars all around. -
Review from Christopher W.
Calgary, AB
11/20/2008
This is the only Apple Store in Calgary and only the second in the province, opening two months ago to eager tech consumers. They have everything Apple related; from Macs to iPhones to programs to accessories.
Actually, their prices are pretty reasonable for some their products. You can find anything for your iPod here for cheaper prices than anywhere else in the city and their huge Macs are not as expensive as you would think.
The other cool thing about this place is that they offer workshops just about everyday to familiarize people with their products and programs. I believe they're free, but you have to reserve a spot through their website.
If you're looking for a new Mac, an iPod or one of those phones the kids love so much, you have to check this place out. -
Review from Adam B.
Calgary, AB
10/28/2010
Ok, we all know that Apple has cutting edge products, we also know that there is a huge interest in thier gadgetry. I have an Iphone and DO love it, but I cannot handle these stores. They are almost perpetually busy with tons of kids leaning over long tables fiddling with all the stuff. I know they are there for trying, but the crowded stores are a turn off. So busy...not alot of fun.
The store looks like a boxing day sale is happening, every day of the year. Sadly there are no sales, and the crowds are relentless. Apple stores have a policy of booking appt times with customers that have issues, or questions with thier phone, ipads or computers. I normally would think that was nuts, but considering how busy these stores are, I understand why they do it. The staff at alot of these stores act like demigods when talking about thier products. Its all a bit shallow really, after all the reality is they are salespeople, salespeople for a great product yes, but salespeople nonetheless.
For me...Apple products are delicious, but the stores and crowds are just plain rotten... -
Review from Koz T.
Calgary, AB
1/16/2011 2 Check-ins Here
The reality distortion field is in full effect! Walk out with a big smile and an empty wallet wondering why you bought an $1800 laptop and thought it was a good deal. Lots of staff on hand to answer questions and tons of snob factor if you can afford the goods.
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Review from Lesli K.
Calgary, AB
11/21/2008
Last weekend I had the pleasure of checking this store out. Located in Market Mall, near centre court, this store is a wall to wall techno-wonderland.
The whole store consists of all of the Apple products lined up ready for customers to test out and experience. All of the colours of the ipods are set out and you can scroll through and select music to listen to. iphones, docking stations and all of the macs are available to test drive, too.
There's tons of accessories and software. I spent about 45 minutes in front of a huge screened Mac - the one with no tower. (It's built into the monitor.) Several sales associates came by and explained different software and programs with me. There was never any rush to get out of there.
I am left with one thought about that big Mac - iwant.... -
Review from Moez T.
Calgary, AB
11/27/2009
I was tempted to write this review on my iPhone, cause, ya know, there's an app for that (seriously, Yelp has an iPhone app, in case you didn't know). But alas, my laptop will have to do.
If you are a fan of Apple products, or interested in becoming one, the Apple Store should be your first stop. They have every available Apple product for you to see, test, pick up, and play with. They also carry more accessories than most other places, and the prices are comparable with the other big box stores.
The people working at the Apple Store are friendly and helpful. But they can also be too friendly. If you're not feeling great, their cheerfulness will quickly annoy you. If you're having problems with your Apple device and need to understand it better or troubleshoot it, they are very good at helping you out. Make it your first stop if you are shopping for Apple products. -
Review from dinah g.
Calgary, AB
4/10/2010
This store in Market Mall is the only Apple dealership in the whole of Calgary and is the second in the whole province. This is a nice outlet with all the toys and gimmicks that Apple has descended upon us, computers, laptops, iPods, and iPhones.
I have just recently bought an iPhone and I can't believe I existed without one in the past, not only can I do my texting and make user friendly phone calls, I can also check my email messages, Google map and browse the internet without being at home. This is such a time saver as I would always have to return home to my computer to check messages, and now I don't have to.
The best thing about the store is as cocky as the staff have been claimed to be in the end they do know their stuff! I have had many questions concerning my Mac products and they have been so amazing at tech support, this isn't just limited to in store, calling them is also an incredibly valuable way to get support.
Not only do they have all the bells and whistles that we consumers need but they also have the best prices for Mac products in the city. -
Review from Victor P.
Calgary's first Apple Store opened in the Fall of 2008 in Market Mall (the second, in Chinook Centre, opened Sep. 29, 2010). Complete line of standard configurations, lots of demo units, a good selection of third party products, and they'll match prices from big-box electronics retailers if you can produce flyers or other evidence. The staff might not always be as geeky as those in specialty dealers like MyMacDealer or Westworld, but they're always cheerful, friendly, and helpful. Also, because the store gets packed even when the mall is not, it's great for people-watching!
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Review from JP D.
Calgary, AB
4/15/2010
Yeah, as others have said, this place is pretty great.
Yes, the staff is a bit pretentious but they do know the product they are selling. Overall, the genius bar has proven to be helpful, but i haven't used their services very much.
The only downside I should note has no relevance to the quality of the store itself. I feel like they should have built it a bit bigger, as the store does feel a bit cramped on weekends. Im sure they will open a second store in Chinook Centre once the renos are done. -
Review from Lindsay K.
Halifax, NS
11/28/2009 1 photo
Oh man! This store may be great for all the Apple-lovers out there, but I'll be honest that I'm a little frightened by it.
This place caries everything you can think of that goes with a computer, laptop, iPod, or stereo system. They even have some games for Apple products. Some of the stuff in the store isn't necessarily Apple products, but it works with the system nonetheless. I like that they have everything displayed on a table for you to touch and work yourself. It gives you a nice feel for what you might be buying.
Unless I know exactly what I'm getting here, I don't go in just for kicks. It's always crowded with people shopping and the mass amount of salespeople they have. It's quite intimidating to walk into a store with that many workers (you'll know them by their red or blue shirts) since you know you'll be bombarded with people trying to make a sale. Seriously, there are so many of them in there I think they may outnumber the shoppers. The good thing is they are all quite knowledgeable about their products and usually pretty nice people.
It's interesting that they have a few people walking around with portable credit card machines so you don't have to wait in line. I was asked about 3 times if I was paying with credit because they could just ring me through right where I stand. I actually really liked this about the store. It makes it easy to purchase something quickly, without having to wait in line for a few minutes! Oh, and they can also send you an electric copy of your bill so you don't have to worry about losing your receipt.
Apple is huge now and still growing. This store is a great place to buy gadgets and gizmos that suit almost every need! -
Review from Leah J.
Cowichan Bay, BC
7/18/2010
Amazing customer service, and a clean and organized store. I was totally happy with my experience there.
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Review from Ernest B.
Calgary, AB
5/20/2010
Great place, helpful staff and very efficient. I booked a couple of tech appointments when I first bought my MacBook, and within minutes everything was sorted out and when I arrived, wait time was virtually zero.
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Review from Jason F.
Calgary, AB
3/20/2010
Ok...so they have everything Apple. I love Apple. I have several Macs and an iPhone. The issue I have with this store is the attitude (holier-than-thou) of the "genius" staff. While they know their computers, I often feel like punching them as they diagnose a problem/issue.
Prices are set by Apple and there's plenty of selection. Just be prepared for the attitude.
