About This Business:

With over 100 locations serving more than 12,000 homes and business per day, Service Experts Heating and Air Conditioning is the nation's premiere home…   read more »

Sort by: Yelp Sort | Date | Rating | Elites' | Facebook Friends'

1 review in English

  • Review from Crystal W.

    • 45 friends
    • 342 reviews

    Calgary, AB

    3.0 star rating
    11/3/2011

    I've hired the Alberta Furnace Cleaning division of this company twice now, the most recent service call being last week.  I found things a little confusing this time around because AB Home Services now contracts Fur-Max Professional Services to clean furnaces, so when their truck showed up, I wasn't sure of what to think.  It would have been nice to have been told ahead of time.

    I had a few other surprises.  The two servicemen were considerably more thorough and pointed out my disgusting chimney stack and bathroom fan, which no one has done before.  I'm sure they've never been cleaned.  They were courteous enough to show me the grossness first and ask my permission to clean them after warning me of the costs.  I also ended up realizing we've neglected to change our humidifier filter regularly, so they had one on hand and did that too.  

    I feel much better about having a few extra issues addressed, but the costs associated with some of the extra work are pretty high.  My bill was just shy of $450 and my spouse nearly had a heart attack.  I don't feel I was coerced into paying extra because I knew what I was doing, but for about 1.5hrs of work, that's a little crazy.  They altered the temperature of our hot water heater, which isn't a huge deal,  but I wasn't thrilled with it either.  

    I am grateful to have learned a few new things and I may or may not use AB Furnace Cleaning/Fur-Max again based on more fee research the next time around.  I must say that the two servicemen were very friendly, which clearly helps with sales.  I also received a follow-up phone call for feedback.  Costs aside, they were worth hiring.

    3/30 for Yelp's 30 Day Challenge

People Who Viewed This Also Viewed...