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Albert At Bay Suite Hotel
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
435 Albert StOttawa, ON K1R 7X4
(613) 238-8858
- Hours:
Mon-Sun 12 am - 12 am
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
8 reviews for Albert At Bay Suite Hotel
8 reviews in English
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Review from Chris Y.
10/4/2011 3 photos
After living here for three months this year, I have plenty of things I could say about this hotel, but I'll keep it simple.
The rooms are very big, with a living room separated from the bedroom, plus a full kitchen. Some rooms even have two bathrooms. Over the course of my stay, the rooms have been continuously updated: new TVs, headboards, lamps, couches, curtains, and more! (It was actually kind of exciting to come back to my room and see what got replaced that day!). Although, I think they've finally finished with all of the upgrades.
The exercise room is actually quite good - each treadmill/bike/elliptical has a little TV screen, which weirdly gets more channels than the rooms do... but there's no pool. Oh well.
The hotel staff was always very friendly and helpful, and most of them got to know me on a first-name basis. They always helped recommend good local bars and restaurants.
I did have a few issues during my stay, (like I said, I *lived* there for THREE MONTHS this year!), but pretty much all of it was related to all the work that they were doing to the rooms (which should be a non-issue now). The only other thing was the small underground parking ($19/day) would get very filled during events (Race Weekend, Capital Hoedown, etc), but you can park next to the Scone Witch a block away if it's an issue. Also, any other problems I did have were taken care of by a quick call down to Taylor or Stephanie at the front desk.
The hotel is located a few blocks outside of the main downtown area, but it's just a short walk to Parliament Hill, and ByWard Market is maybe 15 minutes away on foot.
Wireless internet was free and fast - no issues streaming video or anything like that. -
Review from Alan S.
7/30/2011
Keep in mind that I have no idea what this place cost since I didn't see or pay the bill...
But the rooms were big. There were two of us in one of these suites, and really you could easily put 4 people in there comfortably! I'm not even counting the "living room" and "dining room" areas that we didn't even use. The kitchen was a nice touch as well. This would be a great place for a group of people to do a long term stay. As someone traveling on business for only a week and eating out for every meal it seemed kinda wasteful. Free wi-fi in the rooms was a nice touch but I didn't use it since I didn't bring a computer with me. There is a business center with 2 computers, though they run a little slow and seemed to often have kids playing on them. -
Review from Aaron C.
Victoria, BC
8/15/2011
Most of my experience with hotels seems to be with ultimate tournaments in various cities across Ontario and beyond. The Albert at Bay was easily the most pleasant in recent memory.
First of all, the suites are massive. Four of us were sharing a two bedroom suite, and not once did I feel cramped or that space was lacking. Aside from the two decent sized bedrooms, the suite has a living and dining room, a fully stocked kitchen and a decent sized balcony.
Secondly, the rest of the hotel is very well kept. The lobby was very clean, the staff courteous and the amenities sufficient for what we needed. Considering the amount we paid for this hotel, I was impressed with the level of cleanliness and service we received.
The only downside was that none of the three lamps in the second bedroom had light bulbs upon arrival, and two of them did not even have readily available.
Also, the wifi code we were given upon check in was not valid for the entire length of our stay, which I found a little strange. Fortunately, when I inquired about this to the front desk, they were more than happy to give us a new one.
Overall, we had a very positive experience with this hotel, and I'd recommend it to anyone looking for a longer term stay in the downtown Ottawa area. -
Review from Liam M.
Cambridge, ON
1/9/2012
I have to say that the 2 star rating is gracious on my part. Even though they had my contact information I wasn't informed of the late check in so me and girlfriend waited for an hour in the lobby for our room. When we reminded the girl at the front desk that we were waiting, suddenly a room was ready, she had obviously forgotten about us.
When we got into our room, we were greeted with a view that reminded us of a gulag. A view of the entrance to the underground parking leaves much to be desired. In order to enjoy the view of our ghetto we actually had to call the front desk for a couple of chairs. What????
The first night we stayed there, a couple of glasses were used so we left them in the sink for the cleaning staff, rather than replacing or washing in the sink, she decided to run the dishwasher. What?????
The beds were good, which is the only reason the 2 stars are there. Would never recommend this place to someone, maybe it's meant for long term residents? -
Review from Christopher H.
2/1/2011
If you've seen any of my hotel reviews before, you know that my basic stance is this - it's just another hotel. We start at 3 stars and adjust as needed. Albert at Bay is nice enough, but just a bit too aggravating for my liking.
The rooms are huge - they're basically small apartments. Kitchen, large living area, bedroom, and a den. I basically could have slept in a different room each night I was staying there. The wifi is free and relatively quick. And the bed was relatively comfortable.
But the front desk service was lacking. While my checkin was relatively painless (once the clerk got off the phone and finally dealt with the people in front of her), every other dealing with the front desk was an aggravation.
For starters you need a code to access the wireless that's generated every time you ask for one. Rather than just giving me a code that'd be good for the entire week when I called down to ask for one, I was given one for a single day, one for two days the second time, and only on the third time (the charm I guess) was I given a code that was programmed to work for the entire week.
When I went down to get tokens for the laundry room, the process took no less than 10 minutes. I'm not exactly sure what the clerk was typing into the computer, but it certainly seemed like she was updating her blog ("21Jan: Have this guest who keeps asking for things. Why do these people always make me do my job?!").
I rented a car starting the Thursday night of my stay and needed to be able to park it. The process of adding the car to the room (and having my key reprogrammed) took a good 20 minutes and I had to reexplain to the clerk a good half dozen times what I was trying to do.
The capper was when I went to check out on Saturday morning. The clerk who sold me the tokens took my cash for the tokens but also charged it to the room. As a result I had an extra $15 charge added. I asked the clerk to remove it and he said he couldn't. How is a hotel clerk not authorized to handle something that petty? It's $15. Instead it had to be forwarded on to accounting who was going to contact me later. After three days of silence I finally called the hotel and was informed the charge was reversed. Thanks for the heads up!
Moral of the story? Decent rooms. Stay away from the front desk. -
Review from Adam P.
Toronto, ON
11/2/2009
Being only my wife and I at this hotel I felt like we underused this place. By far this is the largest hotel suite I have been in. We had the standard room and it was probably 700 sq ft. It had a full kitchen (stove, fridge, microwave), a dining room, a living room, a separate master bedroom, huge closets and a big balcony. The master bedroom itself was probably 15x15. I am sure that this place was at once an old apartment building that was bought out and renovated into a hotel. The decor in the place was also nice and clean.
My wife and I paid about $140 per night for the room with a CAA discount with parking included. She told me it was one of the cheapest places around for being so close to the parliament buildings/downtown.
What impressed me (although I never made use of it but should have), was that they had a pillow menu. In your bedroom there are 2 different types of pillows, and then there is a handout of a list of 5 or 6 other pillow types that you can request from the front desk if you want them.
Attached to this place is a restaurant and a small pub. We went for a drink late Halloween night on our way back to the hotel, and there was live music (not sure how often that happens), and the pub was a nice little nook to have a beer and some food. -
Review from Azim A.
Ottawa, ON
10/16/2008
Spent time here during a friend's bachelor party, these are some of the largest suites in the Ottawa area. Not only large and spacious, but also complete with all the amenties you would come to expect.
The concierge was really friendly and professional, and the free breakfast was delicious! The view from the balcony was a nice wakeup call in the morning, and the full kitchen was sweet.
If you have a large family, a big group, meeting or a bachelor/ bachelorette party, this is a great place to go. -
Review from robert i.
11/13/2010
If your here for business and rely on the internet (as many from my company do). I would definitely not recommend this hotel for a business stay. They seem to have a single router shared on each floor at anywhere from 2Mbs to 11Mbs. And their Television selections are not great, nothing but CSI everyday during the most the day. For the amount the room costs they should provide 1-2 premium channels.
But if you want a spacious room to stay the night you won't be disappointed. Service is pretty good.
