Adelaide Health Clinic
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About the Business
An Executive, luxurious clinic located in downtown Toronto, in the heart of the financial district. State of the art facilities, featuring the artwork of world renowned photographer Peter Lik. Sit back in our comfortable waiting room and enjoy a complimentary tea as you browse through magazines on an ipad Full service, multidisciplinary clinic, including: Family Medicine Physiotherapy Chiropractic / Active Release Therapy Acupuncture / Traditional Chinese Medicine Naturopath Registered Massage Therapy Orthotics Shockwave Therapy New Patients welcome
Location & Hours
Recommended Reviews
Overall rating
14 reviews
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1 star
- Tasha S.Mississauga, ON34427Nov 3, 2017
I have been coming to the Adelaide Clinic for 15+ years. In that time, I have seen a number of health practitioners (chiropractic, physiotherapy, massage therapy and Chinese medicine) there and have always felt like my concerns and treatment was taken seriously and addressed to the best of their ability. I am also seen on time which is a rare thing in a doctor's office! The staff, doctors and practitioners here care about their patients.
Reagan - for a massage that is out of this world, especially if you like deep tissue vs "light and fluffy".
Jumy - for TCM, helped me address some issues through acupuncture and other treatments, which I use as an integral part of my health care.
Last but not least, Dr. Lee has been my chiropractor for over 15 years, and he is the reason I first came to the clinic. In that time I have sent my husband, my mother with spinal issues, my grandmother and several other family members to see him.
Dr. Lee focuses on the root cause of the problem, never just an "adjustment and done". Over the years, he has helped me recover from a knee injury, repetitive strain in arms and shoulders, back pain. He has also helped me be more aware of my body alignment and areas to strengthen, which keeps me out of his office, rather than in!
To support his patients, Dr. Lee is always striving to further his knowledge and techniques, to work in partnership with other health care providers even when they are outside of his clinic, and genuinely cares for his patients and their well being and experience.
I gladly continue to come to the Adelaide Clinic as partner in my health care.Helpful 1Thanks 0Love this 1Oh no 0 - Amy W.Toronto, ON219Dec 29, 2016
I've been going to this clinic for a couple years now and have experienced terrible, disorganized service (mostly on part of the front office).
The front desk forgot to fax my MRI requisition to the hospital.. months later, when I called to inquire after not receiving an appointment, they faxed it, but to the WRONG hospital. Another time, when I received a referral to an allergist.. the front desk forgot to send in the form. Again, months later, after not receiving an appointment, I contacted the office and found out they never sent in the form.
In both instances they skirted around taking any blame and were completely unhelpful and unwilling to have the requests expedited. I was lucky both cases were for minor health issues.
I have also been through two family doctors in two years since joining this clinic, as they always seem to leave. Each instance, they have refused to reassign me to a female doctor. Not impressed with the sloppy service and inconsistency.
Do yourself a favour, and find a better doctor's office, it's not worth the hassle and maltreatment.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Dr. David L.
Jan 4, 2017
Thank you for your feedback Amy. First of all let me start by apologizing for the negative experience you had at our clinic. This is not our standard of practice and all complaints and mishaps are taken seriously as we do our best to rectify any issue that may have happened. I have also contacted you personally as well. If would like to respond and let me know who you are, I would be happy to look into your scenario further to see what has happened, and how we can assist you in making this situation better.
We hope to be able to continue to serve you better with all of your health care needs. - David W.Entertainment District, Toronto, ON21Jul 28, 2015
It was my fault for forgetting about my appointment but isn't a $75 no-show fee kind of high? It was only supposed to be a 10min appointment to go over blood test results. I don't know what other clinics usually charge but according to this article:
"The fee should reasonably reflect the cost of the missed appointment, which would in general be about $30 for a regular appointment and $60 for a full physical."
http://www.theglobeandmail.com/life/health-and-fitness/ask-a-health-expert/ive-been-billed-for-missing-an-appointment-that-my-doctor-cancelled-twice/article16688690/Helpful 3Thanks 0Love this 0Oh no 0 - Amy T.Toronto, ON472216Dec 15, 2016Updated review
Unsure why but my assigned family doctor always leaves this clinic. I have been through 3 and am onto my 4th family doc in about a year and a half. I am currently typing this while sitting in the waiting room at the walk-in clinic next door because I am unable to be scheduled to see a doctor at the Adelaide Health Clinic until next week, as per usual.
Helpful 1Thanks 0Love this 1Oh no 0Business owner information
Dr. David L.
Dec 16, 2016
Thanks for your feedback Amy. Trust me, there is no one more upset when a family doctor leaves than me! Unfortunately I have no control on how long they stay. Many have left for legitimate reasons ie. leaving the province, changing paths in their careers etc... I cannot guarantee how long a doctor will stay, however, I can guarantee that you will have a great doctor that you can always see. In terms of waiting to get an appointment, have you rostered with our family health group? If you have then you get after hours access where most evenings we book only same day appointments. Let me know if we can assist you in setting that up.
May 12, 2016Previous reviewPros:
The best part of this office is the low wait time to see my doctor. When I come for an appointment, I'm seen within 10 mins of my appointment time and not left waiting for an hour. The clinic is also clean and conveniently located if you work in the downtown core.
My bf goes to the physiotherapist and says she does wonders!
I can't comment too much on my main doctor (it was Dr. Lenauskas who I did like but left the clinic last year) and I've bounced around to a couple before getting a new one who started recently. I've seen her only once but she seemed nice (Dr. Rustad).
Cons:
I find the front-desk staff to be sort of rude and short with you. Sometimes they are really nice and other times not. I understand they can get really busy and deal with clients who are not very nice to them, but I don't like being cut off mid-sentence. This happens frequently enough that I feel a need to mention it in a review.
I also find it takes a long time to actually book an appointment. If I phone today to see my doc, the earliest appointment will usually be next week. What if I were actually really sick and needed to see her today or tomorrow? I know they've been short staffed in the past few months so I'm hoping this will get better since the introduction of two new docs.
Not a con, but more a suggestion...I know at some doctor's offices, you can book your appointment and see availability online. I would love to see a convenient system like this be introduced at the Adelaide Health Clinic! - Christopher A.Toronto, ON1115Dec 23, 2010First to Review
This is my Doctor's office. The staff is very professional and friendly. The place is clean and if your appointment is for 3PM, they will see you at 3pm; no 20 minute wait in the waiting room. There are several other services offered here, such as: acupuncture, chiropractic, dietitian and physio. For me, I have only visited with the family doctor, Dr. Bhardwaj, and he is an excellent physician. He is clear and takes the time to explain what I need to do to maintain a healthy lifestyle, and didn't make fun of me too much when I came in with second degree burns on my leg from climbing a rope.
The only reason why I didn't give the Adelaide Health Clinic five stars is that the family medicine is only available two days a week and the spots can fill up pretty quickly.Helpful 3Thanks 0Love this 3Oh no 0 - Aarti P.Toronto, ON014Nov 11, 2016
I love this clinic. I'm so glad they were accepting new patients when I was looking. My doctor is friendly and thorough. I rarely have to wait long. The nursing staff is wonderful too. Only frustration is doctor's hours, limited to work hours, which is difficult for people who work mon-fri, but many clinics are like that. Highly recommend AHC.
Helpful 2Thanks 0Love this 0Oh no 0Business owner information
Dr. David L.
Nov 14, 2016
Thanks for much for your review Aarti, very happy to hear that you have been enjoying our clinic. Just to let you know that we have a few evening appointments each week (as late as 8 pm), mainly reserved for same day bookings. If you ever needed to see us later on please enquire with our front desk. If we can assist you with anything else please don't hesitate to ask.
- Michael Y.Toronto, ON2713284Jan 17, 2014
The first time I heard of this place, I thought it was a gym with trainers trying to get me to sign up for a membership. Don't get this place confused like I did, it really is a health clinic. I come here for all my "sports" injuries - well let's just say I'm getting old and the body just can't keep up with this young heart. In the past, I never would have gone to see a chiropractor but was recommended by a friend. Now, this would be my first choice for any "sports" injuries. My wife is a patient here from my recommendation and she has recommended it to her friends and colleagues. All of which have given the thumbs up to this place.
The clinic was a little difficult to find before they did their renovations but now it's very hard to miss, just look for the red store with flashy flat screen TV's. The receptionist and staff are very helpful and friendly; and their waiting room is open and spacious. They even have iPads available by your seat if you're early for your appointment. The one thing that I do appreciate is that they are very punctual and I have never had to wait for a scheduled appointment.
Majority of the time I see my chiropractor doctor, Dr. Lee. I have also seen a orthopedic doctor recommended by him. They both were top notch and very professional. I have never felt rushed or felt like there was an urgency to get to their next patient. They take their time to really get down to what the problems are and very thorough with explaining what treatments/ options are required for recovery. The treatments have been very helpful and their recommendations to avoid injuries have saved me a lot of unnecessary visits to their clinic. They genuinely want you to get better and never want to see you there again. It feels nice to know that not everything is about money. Although they took it anyways.. with a smile on their faces!! :-)
One of my highest ratings. Highly recommend. Enjoy.Helpful 0Thanks 0Love this 0Oh no 0 - G T.Mississauga, ON0362Jul 20, 2016
I'm so glad I found this clinic. I work in the path and time is important. I've seen a good number of their staff and they're smart, on time and seem to genuinely care. For one tough issue two different practitioners worked together and shared notes to get me better. The place is clean and beautiful and they offer you organic tea.
Helpful 1Thanks 0Love this 0Oh no 0 - Jun P.Toronto, ON43154May 22, 2015
On 8th may, when I came to the clinch for my appointment I had to wait 40min since one of their nurses who was supposed doing a blood test for me was sick and receptionists didn't informed me properly
And the receptionist just didn't even bother to apologise
In fact They charge $75 if patients are late over 20min and ask you to go another walk in clinics and they shy away if they make you to wait over 40min
Anyway a young male doctor greeted me and asked me to come over.
During the consultation
I found my doctor wasn't really listening to what I was saying and was very unfriendly that made me feel really uncomfortable
I am sorry for being direct but I feel like I deserved better service as your patient
If you are looking for a family doctor that you could rely on and trust
I wouldn't recommend this clinicHelpful 1Thanks 0Love this 1Oh no 0Business owner information
Dr. David L.
May 25, 2015
Jun thank you for your feedback. I have looked into this situation and there seems to be a misunderstanding. It has been recorded that you were contacted in the morning to inform you that our nurse was ill. There was an appointment to see our nurse, as well as a separate one for our doctor. I think the two may have been confused causing you to come to the earlier nurse appointment which was cancelled.
We asked you to go to the walk-in clinic behind us so that you could still get your blood work done to not delay your medical results, not because we were shying away from any appointment
It is unheard of that anyone waits 40 mins in our office, as we are one of the most punctual clinics in the city. I am extremely sorry that you had this negative experience, and if we miscommunicated your appointments to you. We hope that you will give our clinic another chance and allow us to rectify this for you. - James O.Toronto, ON03Nov 3, 2017
Dave is very knowledgable and detail oriented. Took a lot of time to figure out the cause of my back pain but finally figured it out and its been great since. Staff is very friendly and informative. Definitely recommend this health clinic.
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