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Acura West
Category: Automotive Car Dealers Car Dealers [Edit]
759 Wonderland Rd NLondon, ON N6H 4L1
(519) 657-1557
- Hours:
Mon-Thu 9 am - 9 pm
Fri 9 am - 6 pm
Sat 9 am - 5 pm
One review for Acura West
1 review in English
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Review from Alex K.
8/18/2011
Haven't had a great experience with their sales team, but service department has been amazing for the most part.
I was looking to purchase an Acura a few years ago, and my experience was pretty bad with Acura West. However that was a long time ago, and much more recently I had been going for a long time to their service department, and that's what I"m mostly focusing on in this review.
I live in Toronto, and while visiting my parents, I would have the folks at Acura West's service department look at issues that were covered under my car's warranty. Their customer service in the Service department can't be compared to what I've experienced in numerous dealerships in Toronto & Etobicoke. Whenever you have an issue that should be covered under warranty, they will look at it without risk of charging you to look at it, where-as in Toronto they will threaten to charge you if they end up finding out that the issue doesn't end up being covered under warranty upon their investigation. The best part is that prior to purchasing my Acura, I had a Honda Civic, and I received better service for my Honda than I did for my Acura in Toronto.
Above not having to worry about costs, if they need to keep your car for a while and their shuttle isn't available (such as on a week-end when their shuttle service is closed), they offer a courtesy vehicle. No one in Toronto has as much as considered doing this for me for warranty work.
The service manager Larry Fantin is very reasonable and a pleasure to work with. He's the initial person I got to speak to when I called the service department for the first time, and he assured me I'd be well taken care of as I had been ever since that point.
I've had some minor misunderstandings with one of the individuals in the service department, but considering the over-all experience, I'd definitely return to this top of the line service department. Hats off to them :-)
