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401 Dixie K I A
Category: Automotive Car Dealers Car Dealers [Edit]
5505 Ambler DriveMississauga, ON L4W 3Z1
(905) 602-0884
- Hours:
Mon-Fri 9 am - 9 pm
Sat 9 am - 6 pm
Sun 12 pm - 5 pm
2 reviews for 401 Dixie K I A
2 reviews in English
-
Review from Scott M.
Toronto, ON
4/10/2012
Worst service ever. We bought a used 2006 Kia Sorento from them. Everything was fine, picked up the car no problem. After a few months noticed that the front tire was always low, so took it into the local shop to try and get it fixed. They couldn't remove the wheel because we didn't have the wheel lock key. No biggie, I thought, so I phoned 401 Dixie Kia and booked an appointment for an oil change, and I wanted them to change out the wheel lock keys using their master key and check the tire.
The person on the phone said no problem, bring the car in and they would take care of me. So i brought the car in and reexplained my story to the service girl who said she would have to talk to sales to get it approved, since the wheel lock key should have been part of the car when it was sold. (Incidentally, you can't certify a car without it so since they certified the car that means they had fudged the certification).
Anyways, I asked the service girl if she wanted me to go with her to sales to explain the situation and she said no. So an hour goes by and I see the car sitting outside. So I go to the service desk and they tell me they are all done, but the wheel locks are still on the car!, and they couldn't find anything wrong with the front tire! The service girl had done absolutely nothing to try and fix my problem, and later they said the sales person was sick and they needed his approval, so I would have to bring the car back another time. Since I live on the other side of the city, and only drove there to get this done that was inconvenient.
Anyways, a month goes by and my wife picks up a screw outside our house (neighbors were renovating) on the back left tire and it is dead flat, and of course now we can't get the tire off because we don't have the key and my 4 months old son is screaming, so she can't take the car in. So I phone 401 Kia and ask them to come to the house with the key to remove the tire. The service guy says he will talk to his manager but never phones back. I phone the salesman who sold me the car and he never phones back. My wife phones them and they never phone back.
So long and short, I have to take the day off work, put the car on a tow truck and tow it to their competitor (427 Kia) to get the wheel locks removed and the rear tire fixed. Interesting, I never told 427 Kia about the front wheel, but they happended to notice 2 little nails in it and they fixed that too. So now I'm in a $200 tow, plus the $68 bucks to remove the wheel lock keys and replace them with standard nuts, plus about 3 hours of my time for my initial visit, plus 5 hours for the subsequent tow and repairs.
401 Kia gets a failing grade for their service, half the time your phone call gets routed to the wrong department, or dropped and you need to phone back.
Don't get me wrong, the kia has turned out to be a nice little suv, but the service there is so bad I won't ever go back.
Screw you 401 Dixie Kia!Comment from Ivan S. of 401 Dixie K I A 5/1/2012
We sincerely apologize for the experience you had with our… More » -
Review from Lone w.
12/8/2011
CAVEAT EMPTOR ! With a friend's experience,in addition to the posts online.The parent is Car Nation,and they weren't responsive to friend's request for assistance when 401 Dixie Kia decided to back out of a signed sales agreement. Why,401 Dixie KIA wanted my friend to PAY for repairs on their trade post signing their sales agreement.You can change the employees,but if the owner remains the same,so does their business model.
Scary stufff when a car is about the second most expensive investment for most consumers, next to a house.
KIA Canada really want these guys pushing their brand?
http://www.kiasoulforu...
http://www.thestar.com...
http://www.carnationca...
FORCED to add a star, NO star is what I wanted when you have this type of track record!Comment from Ivan S. of 401 Dixie K I A 1/23/2012
Lone w, We are truly sorry about your friend's experience… More »
Specialties
401 Dixie Kia sells and services New Kia and Pre-Owned Vehicles in Mississauga. We also have a Finance Department that specializes in bad credit car loans.
Our Dealership operates in many different languages including English, Farsi, Filipino, Hindi, Punjabi and Spanish. We are a part of Car Nation Canada where we are committed to customer satisfaction. Come visit our dealership today!
History
Established in 1999
Kia first entered the North American Market in 1999. Car Nation Canada, a family of automotive dealerships believed in the 'little brand from Korea' and invested heavily into its future in Canada. They decided to build Kia's first Canadian, stand-alone, state-of-the-art facility in Mississauga at Highway 401 and Dixie Road.
With several languages spoken at the dealership including Czech, English, Farsi, Filipino, Hindi, Polish and Spanish, 401 Dixie Kia has become a welcoming multi-cultural business to Brampton, Mississauga and Toronto residents.
401 Dixie Kia continues to operate today under the Car Nation Canada banner, completely committed to customer satisfaction.
Please visit our dealership today!
