1-888-JUNK-VAN
Category: Local Services Junk Removal and Hauling Junk Removal and Hauling [Edit]
Vancouver, BC(888) 586-5826
- Accepts Credit Cards:
- Yes
7 reviews for 1-888-JUNK-VAN
7 reviews in English
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Review from Allison H.
Vancouver, BC
3/12/2012
Always sucks to read bad reviews RIGHT after you've hit the "purchase" button for one of these deals, but c'est la vie!
Well, I for one, was pleasantly surprised.
The booking process was extremely easy, the customer service reps were very helpful. And yeah, they asked for the credit card # upfront, but so do a lot of places! I've never been to a mechanic, contracted movers or hired a cleaning service that didn't ask for some sort of credit card collateral first and foremost. The rep asked me ahead of time if I was using a voucher, and took the details no problem. I laughed and said I was glad she asked. She then went on to say that they have had complaints from people NOT informing them when booking that they had the dealfind, and this had caused previous issues as it needs to be inputted in the system prior to pick up so that the billing is done correctly. She walked me through the additional bits for using the dealfind and informed me thoroughly about mattress/dry wall pick up. After my phone call I felt slightly better.
The only thing that lost a star for me was the scheduling. I was quoted a pick up between noon-5pm on a Sat, which worked surprisingly well for my plans of nothingness this past weekend. I was a tad annoyed when the driver called me at 830 to inform me that they had a cancellation and would be arriving at 9am. I just wanted to sleep IN!
Workers were friendly, efficient and were in/out in under 20 minutes. Before they picked up a single item, I was walked through the billing process. Everything that I was told both IN person and ON the phone were outlined on the bill I had to agree to and sign BEFORE they touched anything. They outlined all the billing/removal charges again and what I would see emailed to me on an invoice later in the day. THIS is the part that made me a little nervous, but off they went. Plus, if they billed me a ridiculous amount, I would be on the phone so fast with my credit card company refusing the charges that it would make their heads spin.
Fast forward to Saturday evening, my invoice comes. I gingerly opened the email on my phone... I was pleasantly surprised again! The weight ticket looked correct (77lbs worth of junk) custom notes from the driver, everything was billed properly and all I paid for after the fact was the tax.
So, either their processes have improved 100 fold since December or, some other yelpers just had bad luck. Ether way, if another opportunity comes to grab a coupon for 1-888-junkvan I would buy it in a heart beat! -
Review from Eli W.
Vancouver, BC
11/29/2011
Update: After a few weeks and a few phone calls back and forth, the charges were corrected. I have taken myself off of the Deal Find mail list and I will never use 1-888-JUNK-VAN again.
It's tragic when a business decides to take advantage of folks through sites like Deal Find, but these guys are doing exactly that.
We bought the same Deal Find as a previous poster and had the same experience. We knew that our load was just under 300 lbs and we were dismayed to be billed for 500.
1-888-junk-van is not registered with the BBB, and yet they have a history of complaints across Canada. Buyer beware. -
Review from Taylor K.
11/23/2011
My sister bought a voucher for this company through Dealfind. When she called to book the service, the customer agent asked my sister for credit card number so that they could charge any extra costs. She did not tell my sister about the extra mattress removal costs. (Big flag when they ask you for your credit card number upfront).
They were late picking up (well over an hour) and also they charged her extra for mattress removal. After removal of junk, my sister asked the guys how much it was going to cost, they told her they would have to take it back and weight it. What??? My sister nervously waited for her credit card statement to see how much they would charge her. No where on their website or on the deal condition say that they charge extra $25.00 for mattress removal. When I called the company to complain on behalf of my sister, they told me they were going to refund that money saying they didn't know there would be an extra cost in Vancouver. That was in September. Still no refund. We called back and they said they had just approved the refund (this was in October) and my sister hasn't gotten her money back.
They do not go through on what they promised and they falsely advertise. And if they had accurately disclosed all the charges, I wouldn't be writing this review.
I have since then, cancelled my emails from Dealfind as well. If they are promoting a company like this, who knows what other fraudulent companies they are promoting.
When I addressed this on Dealfind website (they had another promotion for this Junk Removal company) the administrator deleted my comments and emailed me to ask that I do not put up comment like that. I emailed her back and told her what had happened and no response from her. So obviously, they are shady as well.
And on this deal, the company didn't disclose the extra fees this time either after I had pointed it when I called them in September.
I would give it minus stars if I could for both of these companies.
If you need to remove junk, call1800gotjunk. At least they tell you on site, how much it is going to cost you. -
Review from JJ L.
Vancouver, BC
4/22/2012
I purchased a deal find voucher for this place and was disappointed. Although they were quick and efficient, there is a reason they were quick. I was told there would be a scale on the truck to determine how much weight (if at all) was over the 250 lbs the voucher allowed for so I could reasonably determine how much more weight I wanted to add. I estimated 250 lbs and at most 300 lbs for all my items. Of course the scale was "not working" and the estimate was based on the driver's eyes of what was present. He originally estimated 600 lbs, which is absolutely ridiculous. Rather than argue as I had been anticipating a pick up of these items for quite some time, he lowered it to 500 lbs after I expressed it was about 300 lbs if not less. If it was that heavy at 500 or 600 lbs, I don't think it would have been 15 minutes as fast as they were.
If they are advertising a scale is on the truck, it is very shady to have a non-working scale on the truck. After reading several reviews here INCLUDING the FILTERED ones (filtered ones are usually accurate), I wish I would have read these prior to my purchasing this voucher through deal find.
Please do your research and request a truck with a scale if possible. Deal find offers deals, which is appreciated, but not through businesses who take advantage. The driver mentioned his competition frequently and how much they overcharge but I have not done business with them before and don't see the point of telling me that.
My booking experience was also frustrating. As apologetic and friendly the rep was, it was a pain having to provide my information more than twice because the original rep did not enter it into the system (or claimed the system was acting funny recently). -
Review from Rachel v.
Vancouver, BC
Updated - 12/8/2011
The company responded to my BBB complaint. Effectively they will change nothing, no apology, and no remedy.
The weight ticket they finally sent over was for much later in the day than my pickup. The company stated that they separate the pickups within the truck and then do separate weigh ins all at once in the evening. However, I believe they are putting everyone's junk together and then overcharging customers for the total, giving everyone the same weight ticket.1 Previous Review: Show all »
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11/3/2011 First to Review
The exact same thing happened to me in Vancouver. I bought a daily deal for 250 lbs to take away… Read more »
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Review from tin t.
Richmond, BC
1/22/2012
I was shocked to see that the rest of the reviewers had an awful experience but my recent experience with them was great! I purchased a voucher for them to take away 250lbs worth of furniture. I had a 3-person couch (which by itself should be around 250lbs already), a large bookshelf and a coffee table with a glass table top. The guy (who's also the owner) offered to take everything without any additional charge. They were also very careful to not get my carpet dirty as it snowed the night before.
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Review from Rosie L.
Vancouver, BC
12/30/2011
I purchased a Dealfind voucher for this company. They overcharged us for more than 200 lbs. We knew the combined weight of our items. They do not have scales on their trucks and they claim that they go to the transfer station after every pick up to weigh your junk, which I doubt very much. Long story short...several months, emails and phone calls later and we are still waiting for an $85 refund that was promised. We involved the BBB. I called Dealfind to let them know what a negative experience we had with this company; they listened and apologized and what do you know...they're offering another 1-800-junk-van voucher today. So, I'm done with Dealfind too.
